IBRCORE (“IBRCORE”, “we”, “us”, “the platform”) is a workforce and fleet management platform built for delivery-services companies. The IBRCORE mobile application (the “App”) is provided to those companies (each an “Employer”) for use by their delivery riders and staff. This Privacy Policy explains what information the App handles, how it is used, and the roles of IBRCORE and your Employer.
Website: https://ibrcore.com · Package name: com.ibrcore.employee · Contact: privacy@ibrcore.com.
1. Roles — who controls your data
The App is a private, employer-provided tool; it is not for the general public and requires an account issued by an Employer that uses IBRCORE. Your Employer — the delivery-services company that issued your account (for example, Marahab Delivery Services L.L.C, one of our clients) — decides what data is collected and why, and is the controller of your information. IBRCORE provides the software and processes data on the Employer's instructions as their service provider. If you have questions about your data, contact your Employer's HR team or email privacy@ibrcore.com.
2. Who can use the App
You must be at least 18 years old and an authorised employee or worker of a company that uses IBRCORE. The App is not directed to children.
3. Information the App collects
| Category | Examples | Why it is collected |
|---|---|---|
| Identity & profile | Full name, employee ID, government ID (e.g. Emirates ID), designation, agency, photo | Identify the worker within the Employer's HR and operations records |
| Contact details | Mobile number, alternate number, email | Operational communication and account recovery |
| Location (precise) | GPS location, including in the background while on duty | Fleet coordination, delivery operations, and worker safety — enabled and controlled by the Employer's administrators |
| Employment & financial | Salary slips, deductions, loans, advances, expenses (fuel, tolls, fines) | Let the worker view their own payroll and financial records |
| Documents | Files/photos the worker uploads (e.g. licence, documents) | HR documentation and verification |
| Device identifiers | Push notification (FCM) token, device platform | Deliver app notifications |
| App activity | In-app notifications received and read | Provide the notification feed and reminders |
4. Location data — important
The App may collect precise location, including when the App runs in the background, so that the Employer's operations team can coordinate the delivery fleet, verify field activity, and support worker safety during working hours. Background location is enabled and controlled by the Employer's administrators and is used solely for these workforce-management purposes. The App shows a clear disclosure and requests permission before location access begins. You can disable location permission at any time in your device settings; doing so may limit operational features that rely on it. Location is never used for advertising and is never sold.
5. How information is used
- Operate the App and the worker's account.
- Coordinate delivery operations — platform assignments, bikes, SIMs, and fuel cards.
- Show payroll, salary slips, deductions, loans, advances, and outstanding balances.
- Send operational notifications (assignments, expenses, vacation, salary, document expiry).
- Support HR, PRO, and compliance processes for the Employer.
- Maintain security, prevent misuse, and meet legal obligations.
6. Legal basis
Information is processed in the context of your employment/engagement with your Employer, to perform their agreement with you, for the Employer's legitimate interests in operating and securing its workforce, and to comply with applicable laws. IBRCORE processes it only to provide the platform to the Employer.
7. How information is shared
Your personal information is not sold and is not used for advertising. It is shared only with:
- Your Employer, whose authorised staff (HR, operations, accounts) use IBRCORE to manage the workforce.
- Service providers acting on our behalf, such as Google Firebase (push notifications) and our hosting provider, under agreements that require them to protect the data.
- Authorities or advisors where required by law or to protect legal rights.
Each Employer's data is logically separated; one client company cannot access another client's workforce data.
8. Data retention
Information is kept while you are engaged by the Employer and thereafter only as long as needed for legitimate business, legal, tax, and record-keeping purposes, after which it is deleted or anonymised. Location history is retained for a limited operational period and then automatically pruned.
9. Security
Data is transmitted over encrypted connections (HTTPS/TLS) and stored on access-controlled systems. Access is restricted to authorised personnel on a need-to-know basis. No system is perfectly secure, but we apply reasonable technical and organisational measures to protect the data.
10. Your choices and rights
- Access & correction: you can view much of your data in the App; for corrections, contact your Employer's HR.
- Location: you can turn off location permission in your device settings at any time.
- Account & data deletion: because accounts are Employer-managed, request deletion by contacting your Employer's HR or emailing privacy@ibrcore.com. Verified requests are actioned subject to legal retention requirements. See our Account & Data Deletion page.
11. International processing
Information may be processed on servers located in or outside your country by our service providers, with appropriate safeguards in place.
12. Changes to this policy
We may update this policy from time to time. Material changes will be communicated through the App or by your Employer, and the “Last updated” date above will change.
13. Contact
IBRCORE
Website: https://ibrcore.com
Email: privacy@ibrcore.com